Life After Print How 3 Magazines Are Navigating Their New Business Models

first_imgAs consumers and advertisers continue to shift their attention to digital media platforms, traditional print publishers are increasingly coming to the difficult decision that their future doesn’t include a print publication at all—or at least not one with a regular frequency.In the last month alone, ESPN The Magazine, Money, Brides and Beer Advocate announced plans to end their print runs. And they all intend to continue producing content for their digital platforms.Once considered a death knell for a brand, the print-to-digital transition has proven for some publications to be more of a rebirth, especially when they diversify to additional channels, like events and TV. With that in mind, here are a few brands who have shown there is life after print—a good life.Conduct a “Self” assessmentWhen Condé Nast announced in December 2017 that the January/February 2018 issue of the magazine would be the last print run, editor-in-chief Carolyn Kylstra knew that the transition would be a challenge.Carolyn Kylstra“At the time, there hadn’t really been an example of a consumer brand that had started as a legacy print magazine and transitioned to digital and succeeded,” she says. “I wasn’t entirely sure what success looked like or that it was even possible.”A year and a half later, Self has proven the model. The brand achieved profitability ahead of schedule, with revenue rising 108% in 2018 and on pace for continued growth in 2019.The key, Kylstra says, was spending time upfront redefining the brand’s mission and values. That helped rally the staff through the transition and to sharpen the message that the sales team delivered to advertisers. It also meant a change to the content strategy in order to align with those values. The first step was to eliminate social news writing aimed solely at generating clicks.“We cut our content production in half,” Kylstra says. “My fear was that we would lose traffic, but it wasn’t valuable traffic. The really wonderful thing is that our traffic has just grown since we did that. Focusing on quality and differentiation over quantity and empty clicks has increased our engagement. People spend longer on the site, and our audience has grown tremendously.”Self has also been aggressive in diversifying its revenue sources, finding success with special issues, affiliate revenue and licensing product lines, such as a limited-edition fitness line in Target and a lifestyle brand at Bed Bath & Beyond. The brand also doubled down on its efforts on Snapchat’s Discover section, a move that has been a boon to both revenue and audience development efforts.“We had been speaking to people in their 30s and 40s, and now we’re also talking to women and girls in their teens and 20s,” Kylstra says. “But the mission and values remain the same. It’s the brand, through and through.” Speed matters (sometimes)The shift to digital has allowed WWD to better serve the global fashion industry, leading to significant subscription growth. Paid subscriptions to its daily newsletter and website are up 30% since the brand began moving away from print in 2015, with more than half of that increase coming from overseas.Paul Jowdy“If you’re in London, Milan or Paris, WWD is important, but getting it two days later wasn’t working,” says Paul Jowdy, WWD’s chief business officer and publisher.While, WWD does distribute print issues at a few big fashion and trade shows, the digital focus has allowed it to tap into other new revenue sources.“Not only are you growing your audience digitally, but you can develop bespoke products for them,” Jowdy says. “Data allows us to find people who are just interested in specific content and reach out to them via email blasts. We’re working on programs that will deliver specific products to people based on their needs, and you can’t do that with print. The advertisers want to reach those people, too, so there’s very little waste.”Like others who’ve successfully transitioned to digital, the move required a hard look at internal roles and a reallocation of talent. There’s now staff dedicated to marketing each piece of content created by the editorial team, changing headlines, and photos depending on whether a story is running on social, on the website or in the newsletter.While advertisers, who had already been migrating to digital, embraced the change quickly, Jowdy says there were some readers who struggled at first with the change. While they’ve since come around, some high-profile executives initially opposed the switch.“You have CEOs of some of the biggest brands in the world that still wanted to read print,” Jowdy says. “That was very difficult. We had meetings to talk them through it, because they were used to getting WWD on their desk every morning at 6:00 am.”WWD’s ability to offer exclusive content has been fundamental to its success as a post-print product. Content remains king, regardless of the delivery method.“Without print, you still have to produce content that people want to consume,” Jowdy says. “If it’s good, they will find you.” Diversify, diversify, diversifyA few years before ending its print run 2015, the senior staff at Government Executive began discussing a shift to digital and the best way to position the brand.  The team decided to focus on the growing the already strong GovExec.com, but to also build out additional brands. It launched DefenseOne, covering the defense industry in 2013, and RouteFifty, covering state and local governments in 2016.Tim Hartman“Our strategy was to segment the government market and create very influential brands in those key segments, and then monetize them with unique advertising models,” says Tim Hartman, chief executive officer of the Government Executive Media Group. “That means lead generation, content creation, custom advertising services, list and database services. The things that are now known as the B2B digital model, but at that time were still bets to be made by digital publishers.”The bet paid off for the brand, but it required work. There were focus groups and surveys aimed at honing the content strategy to better serve and engage the audience, and substantial time spent finding and hiring the right team to execute the strategy. The result: Revenue has increased more than 60% since 2015, and staff has more than doubled.As the digital marketplace evolves, so does the group’s strategy.“There’s a whole discipline around journalism and content and how it can work and engage in the digital sphere,” Hartman says. “Some of that is headline writing; some of it is voice; some of it is the length of the articles. For each of our brands, there’s a recipe of how that content is created and delivered to the audience. We’re always tweaking it if things aren’t working. We will change beats, times of day that we publish.”Across all the brands, there is a focus on data and the making sure that the content is reaching the core audience. There has also been a move away from an over-reliance on print advertising, which once comprised 80% of revenue.Now, the company gets about 70% of its revenue from digital revenue streams, including pure digital display advertising, lead generation and lead generation services, data services, content and marketing services and sponsored research. The remaining 30% of revenue comes from the roughly 100 events the group hosts per year.Hartman says the key to the making the transition from print to digital is investing in the digital model and approaching the move as a growth strategy, meeting your audience and advertisers where they already are.“If you reimagine your print brand in the digital world and it’s smaller than what it was, you have done it wrong,” he says. “You have to think expansively and creatively about what this brand could be, given the opportunity to engage your audience on an hourly basis with video and social and high-impact advertising. Think about what your digital brand is going to be.”last_img read more

Equifax breach victims may not even get the promised 125 FTC urges

first_imgWhen Equifax announced up to $425 million global settlement with the FTC and that users affected by its data breach in 2017 can file a claim, the public response to this settlement was overwhelming. FTC says, “millions of people visited ftc.gov/Equifax and gone on to the settlement website’s claims form”. The settlement announced last month included other benefits the consumers can claim free credit monitoring services or, alternatively, request cash payment if they already have credit monitoring. Yesterday, the FTC released a statement requesting consumers to choose 10 years’ free credit card monitoring services instead. Only those who certify that they already have credit monitoring are recommended to claim up to $125. The FTC further explains this is because “the pot of money that pays for that part of the settlement is $31 million. A large number of claims for cash instead of credit monitoring means only one thing: each person who takes the money option will wind up only getting a small amount of money. Nowhere near the $125 they could have gotten if there hadn’t been such an enormous number of claims filed.” FTC suggest customers to opt for the 10-year free monitoring services as, “the market value would be hundreds of dollars a year”.  “it monitors your credit report at all three nationwide credit reporting agencies, and it comes with up to $1 million in identity theft insurance and individualized identity restoration services”, the FTC further adds. The FTC is now attempting to influence users into believing why a 10-year free credit card monitoring by a company that is lax with its security measures is a better bet than claiming the low risk yet paltry sum of $125. This when users seek to discontinue their services with the company, makes one question who the FTC is protecting – the people, victims of the data breach or Equifax, whose irresponsible data and security practices have exposed millions to risk. FTC  says there is still money available; however, it’s to “reimburse people for what they paid out of their pocket to recover from the breach. Say you had to pay for your own credit freezes after the breach, or you hired someone to help you deal with identity theft. The settlement has a larger pool of money for just those people. If you’re one of them, use your documents to submit your claim.” CNBC reports, “Equifax could not immediately be reached for comment.” Many consumers are highly infuriated over this revised decision and also surprised that FTC has fined just $31m for compromising millions of user data. Andy Baio, a former CTO of Kickstarter, tweeted, “If any more than 248,000 people request cash settlements instead of credit monitoring, the payout starts shrinking. If a million people ask for cash, for example, the settlement goes down to $31.” A user on Reddit questions how Equifax is “only being fined $31 million for exposing sensitive data of half the nations population? That’s less than $0.19 per person whose data was hacked”. Another user on HackerNews writes, “It seems absurd that they only need to allocate $31 million for “alternative payments” while the old CEO leaves with close to $20 million in bonuses, while the rest of the money in the settlement is basically reserved for them to pay themselves for their “free” credit monitoring.” He further adds, “This whole situation was a good opportunity to set a precedent for companies not taking data security seriously. But they’ve instead shown everyone that you can really just ignore all of that and hope it’s never discovered – even if it is, it’s really just a light slap on the wrist. Combining this with the recent Facebook fine, it really makes me think that the FTC has become a complete joke.” Another furious user wrote on HackerNews, “$31 million is a laughably small amount of money to set aside for direct settlements in the biggest hack in all of history. Add three zeroes to that, probably still not enough.” “I spent three days figuring out this nightmarish credit reporting system and helping friends and family place freezes, as well as educating them to avoid all the horrible dark patterns on Equifax’s site. What I want is about $2000 and the ability to opt-out of them owning and reselling my personal data completely. I don’t need credit monitoring, I don’t need credit period anymore, why am I forced into accepting the unlimited risk of them owning all my data so that this private company can keep operating?”, the user further added. To know more about this news in detail, head over to FTC’s official statement. Read Next Stefan Judis, a Twilio web developer, on responsible web development with HTTP headers Ex-Amazon employee hacks Capital One’s firewall to access its Amazon S3 database; 100m US and 60m Canadian users affected Equifax data breach could have been “entirely preventable”, says House oversight and government reform committee staff reportlast_img read more